AI agents in Professional Services

Law firms, consultancies, HR, and other professional services. 4 real deployments, each with sources, reported outcomes, and caveats.

Software EngineeringAmazon Web Services (Professional Services)

AWS Professional Services built four migration agents; infrastructure code drops from 3-4 weeks to minutes

Infrastructure-as-code development per application fell from 3 to 4 weeks to minutes, from AWS's internal project tracking data, across a portfolio of over 300 applications.

Vendor case studyAmazon Bedrock AgentCore Strands Agents AWS Transform

Internal ToolsMcKinsey & Company

McKinsey's Lilli platform is used regularly by over 70% of the firm's staff

More than 70% of the firm uses Lilli regularly, with millions of prompts answered (company figures).

Company reportedLilli (internal)

HR & RecruitingLinkedIn

LinkedIn's Hiring Assistant agent finds candidates and drafts outreach for recruiters

Launched to charter customers including AMD, Canva, Siemens, and Zurich Insurance, aiming at the 20+ hours a week recruiters spend on admin.

Company reportedLinkedIn Hiring Assistant

LegalA&O Shearman (Allen & Overy)

Allen & Overy rolled out Harvey to 3,500 lawyers after a 40,000-query trial

About 3,500 lawyers asked around 40,000 questions during the trial, followed by a firm-wide rollout across 43 offices.

Company reportedHarvey OpenAI GPT-4