OpenAI GPT-4 use cases

3 real deployments that used OpenAI GPT-4.

Finance & OperationsMorgan Stanley

Rolled out to the firm's financial advisors in 2024; the firm cites about 30 minutes saved per client meeting (testimonial).

Customer SupportKlarna

2.3M conversations in the first month, about two-thirds of all service chats, the work of roughly 700 full-time agents (company claim).

Company reportedOpenAI GPT-4

LegalA&O Shearman (Allen & Overy)

About 3,500 lawyers asked around 40,000 questions during the trial, followed by a firm-wide rollout across 43 offices.