Agents in the Wild

Claude use cases

3 real deployments that used Claude.

Software EngineeringCloudflare

Cloudflare built an OAuth 2.1 library with Claude and published the prompts in git

A working OAuth 2.1 provider library for Cloudflare Workers, written mostly by Claude and reviewed by Cloudflare engineers.

IndependentClaude

Customer SupportLyft

Lyft cut average support resolution time by 87% with a Claude-based assistant

Average resolution time fell by more than 87%, with thousands of requests resolved per day (company claim).

Vendor case studyClaude Amazon Bedrock

Customer SupportIntercom (and its customers)

Intercom's Fin AI agent resolves about two-thirds of support conversations on average

Average resolution rate of 66–67% across about 6,000 customers, up from about 51% at launch.

Vendor case studyFin Claude